Process: Planning
The project manager's credo: "Plan the work, work the plan and expect the unexpected."
 With your collaboration, Customer-Centered Design will draft a Project Plan to define your project's scope, objectives, design requirements, deliverables, and benchmarks for success.
As your message develops, the Content Outline serves as a text inventory and helps to set the project's tone. Used properly, it can highlight strengths and weaknesses of message consistency, balance, and flow.
Once agreed upon, the Project Plan and the Content Outline are made available from the password protected "Client Access" area of this site for easy centralized access. Your unique password allows confidential access to your project review area.
With your approval of the Project Plan, the plot thickens 
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